Terms of service

Last Updated: September 18, 2025

1. Acceptance of Terms

By accessing or using Lemonado (the "Service"), provided by Lemonado AB ("Lemonado," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to provide accurate and complete information when creating your account and to keep your account credentials secure. You are responsible for all activities that occur under your account.

4. User Content

You retain ownership of all content, data, and materials you upload, submit, or otherwise make available through the Service ("User Content"). By providing User Content, you grant Lemonado a limited license to host, process, and display such content solely for the purpose of providing the Service.

You are solely responsible for your User Content and for ensuring that it does not violate any applicable laws, third-party rights, or these Terms.

5. Use of AI Connectors

Lemonado allows you to create and enable external AI Connectors that can access data stored in your account.

Default Access: When you add an AI Connector, it is initially granted access to all data in your Lemonado account.

User Configuration: You may limit or restrict an AI Connector's access by configuring which data sources are exposed. Until you set restrictions, the AI Connector will be able to query all available data.

Shared Responsibility: Anyone with account access to that AI Connector can use it to query whatever data it has been granted.

Your Control: You can update or revoke an AI Connector's access at any time through the Lemonado interface.

Third-Party Use: Once data is made available to an AI Connector, it may be processed, stored, or analyzed by that AI Connector's provider according to their own terms and policies. Lemonado does not control, and is not responsible for, how those third parties handle your data.

User Responsibility: You are solely responsible for:

  • Deciding whether to add an AI Connector.

  • Ensuring you have the right to expose the selected data.

  • Ensuring AI Connector use complies with all applicable laws, privacy obligations, and contractual commitments.

By adding an AI Connector, you acknowledge and agree that data exposure occurs at your direction and risk.

6. Prohibited Conduct

You agree not to:

  • Use the Service for any unlawful purpose.

  • Reverse engineer, modify, or attempt to gain unauthorized access to the Service.

  • Interfere with or disrupt the Service or servers.

  • Use the Service in a manner that infringes the rights of others.

7. Intellectual Property

The Service and all related software, features, and content (excluding User Content) are owned by Lemonado and its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

8. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice, including if you violate these Terms. Upon termination, your right to use the Service will immediately cease.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the maximum extent permitted by law, Lemonado and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from or in connection with your use of the Service.

Lemonado is not responsible for, and shall have no liability arising from, the acts, omissions, or data practices of third-party AI providers that you connect through the Service. Once data is made available to an AI Connector, it is handled under that provider's own terms and policies, and you bear sole responsibility for enabling such exposure.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Stockholm, Sweden.

12. Changes to Terms

We reserve the right to update these Terms at any time. If we make material changes, we will notify you by email or within the Service before the changes take effect. Continued use of the Service after changes indicates your acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, please contact us at: legal@lemonado.io.